111cc Privacy Policy: How We Handle Your Information
At 111cc, your account data belongs to you — we collect only what is needed to run your account, process transactions through Nagad and Rocket, and keep your access secure. This policy explains exactly what we collect, how we use it, and the steps you can take to review or update your records. Access and eligibility depend on your local law and the eligible regions we serve.
Account data transparency
Nagad and Rocket transaction records
Your right to review and correct
Support available for data requests
POLICY POSTURE
What Data 111cc Collects and Why
When you open an account, we collect the details you provide during registration — your name, contact information, and the payment method details needed to process deposits and withdrawals. If you use Nagad or Rocket, the transaction reference data associated with those transfers is recorded on your account wallet history so you can verify every movement. We also collect device and session data — browser type, IP address, and session timestamps — to protect your account from unauthorised access and to maintain service continuity across your devices. Cookies and similar tools record your in-session preferences so the site responds consistently to your mobile browser. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors such as Nagad and Rocket is limited to what those services require to complete a transaction. Any data shared with our game content studios — Pragmatic Play, JDB, PG Soft, Microgaming, CQ9 and Spadegaming — covers only the session activity needed to deliver the games you open in the lobby. Your data is retained for as long as your account remains active and for the period required by applicable rules in the regions where we operate. Availability of this service depends on your local law and eligible regions.
Nagad transaction records
Rocket payment history
Session and device data
Account wallet log
Cookie preferences
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy applies to data collected directly through 111cc — your account registration, wallet activity, session behaviour and support interactions. It does not extend to third-party services you access from links on our site, payment processors' own privacy practices, or the data policies of game studios whose titles appear in the lobby. Each of those parties operates under its own terms.
Account Access Data
Login credentials, device session records and in-account navigation data fall inside this policy. We hold this data to secure your account and verify activity when you raise a support request or dispute a transaction record.
Transaction Records
Deposit and withdrawal records linked to Nagad and Rocket payments are covered here. We keep these logs in your account wallet history so you can check every transfer without contacting support.
Site Content Interactions
Pages you visit, games you open and lobby preferences are recorded at session level. This data helps us keep the site working correctly on your mobile browser and does not identify you to third parties.
Third-Party Services
Payment processors and game studios operate under their own privacy agreements. When you use Nagad or Rocket to fund your wallet, or open a Pragmatic Play title in the lobby, those providers' own policies govern the data they hold on their side.
YOUR PRACTICAL RIGHTS
How You Can Review, Correct and Control Your Data
Your account area is the first place to check. Under your profile settings you can review the personal details on record and update contact information directly. If something looks wrong — a name spelling, a linked mobile number — correct it from the account details page rather than waiting for a support ticket. For transaction records tied to Nagad or Rocket, the wallet history tab shows each transfer with its reference number and date, so you can cross-check against your payment app without needing us to pull a statement. If you want a copy of the data we hold, or you want to request that specific records be removed, reach the support team through the published contact route in your account. Requests are handled in the order they arrive; we will confirm receipt and let you know what we can action. Where local law in your eligible region grants additional rights over personal data, those rights apply alongside this policy.
Review Your Records
Open your account profile to see the personal details currently on file. Name, contact number and linked payment methods are all visible there — no support ticket needed for a routine check.
Correct Account Details
If any detail is wrong, update it directly from the account settings page. For changes that require identity verification, follow the instructions shown in the verification section of your account.
Raise a Data Question
Questions about what specific data we hold, or how a particular record was generated, go to our support team through the contact route published in your account. Describe the record you are asking about so we can find it quickly.
Request Data Removal
If you want certain records removed and local law in your region supports that right, send the request through the account support channel. We will confirm what is possible under our retention obligations and advise on next steps.
REACH OUR TEAM
Contact Routes for Privacy and Data Requests
For any privacy-related question — whether you want to check what we hold, correct a record, or raise a concern about how your data was used — the account support routes below are the right starting point. Use the channel that suits you and include your account reference so we can locate your records without delay. Availability of support may depend on your eligible region.
Account Support Ticket
Log in and open a support ticket from the help section of your account. This is the most direct route for data review requests, correction requests and formal privacy queries. Include your account reference and a short description of the record in question.
Live Chat in Account
The live chat option inside your signed-in account area connects you with the support team for quicker back-and-forth questions. Use this for clarifying how a specific transaction record or session entry was generated.
Email Contact
For formal written requests — data copies, removal requests or concerns you want on record — use the email address published in the contact section of your account. Written requests allow us to respond in detail and keep a documented trail.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security at 111cc
We take a straightforward approach to data protection: collect what is needed, store it securely, and give you a clear way to see and manage it. Account passwords are stored in hashed form and are never visible to support staff. Session tokens expire automatically when you log out or when a period of inactivity passes, reducing exposure if you step away from a shared device. Cookies set during your session are limited to functionality — keeping you logged in, remembering your lobby preferences — and are not used to build advertising profiles shared outside 111cc. Your eligibility to use this service, and the data rights available to you, depend on your local law and the eligible regions we operate in.
Password Security
Passwords are stored using a one-way hashing process. No member of the support team can view your raw password. If you suspect your credentials have been compromised, change your password immediately from the account security page.
Session Expiry
Login sessions expire automatically after a period of inactivity. This limits access risk on shared or public mobile devices. You can also end your session manually using the sign-out option in the account menu.
Cookie Control
Cookies we set are functional — they keep your session active and remember lobby settings. We do not share cookie-derived profiles with advertising networks. You can adjust cookie preferences through your browser settings at any time.
Data Retention
We keep account and transaction data for the period required by the rules applicable in your eligible region. Once that period passes and your account is closed, records are deleted or anonymised in line with our internal retention schedule.
POLICY QUESTIONS
Privacy Policy Questions We Hear Most Often
If something about how we handle your data is not clear after reading the sections above, check the answers below. These cover the questions we receive through account support most often.
What personal data does 111cc hold on my account?
We hold the registration details you provided, your contact information, device and session logs, and the transaction history linked to your Nagad or Rocket payments. You can see most of this directly inside your account profile and wallet history without contacting support.
How do I get a copy of the data 111cc holds about me?
Send a written request through the email contact route published in your account's help section. Include your account reference and state clearly that you are requesting a data copy. We will confirm receipt and advise on what we can provide based on your eligible region's rules.
Can I ask 111cc to delete my personal data?
You can request deletion through the support ticket or email route in your account. Whether we can fully delete records depends on retention obligations applicable in your eligible region. We will explain what is possible and confirm any action taken in writing.
Does 111cc share my data with Nagad or Rocket?
Only the transaction data needed to complete a payment is shared with Nagad or Rocket. We do not pass your full account profile to payment processors. Each processor also operates under its own privacy terms, which apply to the data they hold on their side.
Are cookies on 111cc used to track me across other websites?
No. Cookies set on 111cc are functional — they keep your session active and remember your in-lobby preferences. We do not build cross-site advertising profiles from those cookies. You can review and clear cookies any time through your mobile browser settings.
How do I correct a wrong detail on my account?
Open your account profile page and update the relevant field directly. For changes that require identity verification — such as your registered mobile number — follow the verification steps shown on that page. If you get stuck, open a support ticket and describe the detail you need to fix.
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