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These Terms & Conditions set out the rules that apply when you access 111cc — covering your account, your transactions, and how the platform operates for eligible regions in Bangladesh. Access and use depend on your local law and eligible region; review these terms before proceeding.
By accessing 111cc and using any part of the platform — including the game lobby, account wallet, or payment features — you accept these Terms & Conditions in full. If any part is unclear or you do not agree, you should stop using the service and contact support before proceeding. Eligibility to use the platform depends on your local law and the region you access from; we do not make representations about legal access in any jurisdiction beyond what is published in these terms. Transactions processed through Nagad, Rocket, or bKash are subject to both these terms and the individual conditions of each payment provider. We are not responsible for delays or restrictions applied by those providers outside our control. Account activity — including deposits, withdrawals, and wallet transfers — is recorded against your registered account and subject to the verification requirements shown in your account settings. Any attempt to circumvent those requirements may result in account review. These terms may be updated; the version published on this page is the current operative version, and continued use of the platform after an update constitutes acceptance.
Understanding where these terms begin and end helps you know what we're responsible for and where third-party rules take over. The four areas below draw that line clearly — from your account login to content served by external providers.
These terms govern how you create, maintain and close your account on 111cc. Login credentials, account verification steps, and access restrictions fall entirely within this policy. Any action taken under your account is your responsibility once access is granted.
Deposits and withdrawals made via Nagad, Rocket, or bKash are subject to these terms at the platform level. Limits, processing conditions, and wallet verification rules shown in your account settings also apply. Payment provider terms operate separately and are not overridden by this policy.
Game content supplied by studios such as Pragmatic Play, PG Soft, and Spadegaming is governed by the terms between 111cc and those studios. We publish what is available in the lobby; individual game rules are shown within each title and are separate from these platform terms.
Links to external sites, payment gateways, or third-party verification services are outside the scope of these terms. We do not accept liability for third-party content, interruptions, or conditions. You should review those providers' own terms before engaging with their services.
These terms are not one-directional. You have clear, practical actions you can take at any point — whether that means checking what we hold on your account, correcting a detail that has changed, or raising a concern through the support routes we publish. Your account dashboard shows your transaction history, active sessions, and current account status. If any record looks incorrect, the first step is to raise it through the support route shown in your account — not to assume an error will self-correct. For account detail changes such as a registered mobile number linked to your Nagad or Rocket wallet, follow the update steps shown in the account settings section; changes may require identity verification as described there. Questions about how these terms apply to a specific situation can be sent to support in writing so there is a clear record of what was asked and what we responded. We aim to acknowledge every written query, though we do not publish a fixed response time.
Open the transaction history in your account to see deposits, withdrawals, and wallet activity. Records are held against your registered account and can be referenced when raising a dispute or verifying a completed transfer via Nagad or Rocket.
If your registered information is outdated — including a mobile number tied to your bKash or Nagad wallet — use the account settings page to submit a correction. Some changes require verification steps shown there before they take effect.
Any question about how these terms apply to your account can be directed to support in writing. Keep the reference number provided in any response; it helps track the query if a follow-up is needed on the same matter.
If your account is restricted or you cannot complete a transaction, contact the support team using the route shown on the platform. Describe the issue clearly and include the relevant transaction ID or session detail so the team can locate the record quickly.
Questions about these Terms & Conditions, or about how a specific clause applies to your account, can be directed to the support routes published on the platform. We do not publish channels or hours that are not visible on the site — only the routes below are confirmed.
The live chat option is available from within your account area. Use it to ask about account access, transaction queries, or to request clarification on a specific section of these terms. Keep a copy of the conversation for your records.
Written queries about these terms — including requests to correct account details or ask about data held on your account — can be sent via the email route shown on the contact page. Written records help both sides track the conversation accurately.
The help centre, accessible from your account dashboard, covers the most common questions about account rules, wallet verification, and transaction conditions. Check it first; it may answer your question without needing to contact support directly.
These four areas explain how we handle the obligations these terms create — from account data to how you can ask for changes. None of this is abstract; each point maps to something you can check or act on in your account.
Account records — including transaction history for Nagad, Rocket, and bKash activity — are retained as required by our internal policy and applicable obligations. The retention period is not indefinite; closed accounts are handled according to the process described in the account closure section of these terms.
We use session cookies to maintain your login state across the platform. These are not used for third-party advertising profiling. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect account functionality on mobile and desktop.
Your account credentials are your responsibility. We do not ask for your password through any support channel — live chat, email, or otherwise. If you suspect unauthorised access, use the account security option in settings to review active sessions and take the steps shown there.
If you believe a term has been applied incorrectly to your account, or you want to request a formal review of a decision, send the request in writing via the email support route. Include your account reference and the specific term in question so the review can be handled precisely.
These questions cover what we hear most often about account rules, data, access, and how to raise concerns. If your question is not answered here, the support routes in the section above are the right next step.
Yes — at the platform level. These terms govern how transactions are processed through your 111cc account wallet. Nagad and Rocket each have their own provider terms that apply separately. Both sets of terms apply to any transaction you make; they do not override each other.
The version published on this page is always the current operative version. Continued use of the platform after an update constitutes acceptance of the revised terms. If a change materially affects your account, we aim to notify you through the contact method registered on your account before the change takes effect.
Access and eligibility depend on your local law and eligible region. We do not make representations about lawful access in every jurisdiction. It is your responsibility to confirm that accessing 111cc complies with the rules applicable to you before using the service.
Send a written query to the email support route shown on the contact page. Include your account reference, the transaction ID if relevant, and a clear description of the issue. Written submissions create a traceable record, which helps resolve the matter more quickly on both sides.
Game rules from studios such as Pragmatic Play, PG Soft, and Spadegaming are separate from these platform terms. Individual game rules are displayed within each title in the lobby. These terms govern your account and platform conduct; in-game rules govern each specific title.
Open your account settings and use the detail-correction option shown there. Changes to sensitive fields — such as a mobile number linked to your bKash or Nagad wallet — may require identity verification as described in the settings page. For anything not covered there, contact support in writing.